I Forgot My Password, How Do I Reset Password?

If you don’t remember your password to log in, please follow these steps. (NOTE: As a security precaution, after resetting your password, your withdrawals will be suspended for 24 hours)

WEBSITE

• Log on to www.GokuMarket.com and click on Login.
  
• At the Login Page, click on Forgot Password
  
  

• Enter your registered Email ID, check the I'm not a robot box, and click on Reset Password
  
  
• Click on OK                                                 
  

• Login to your email, open the Forgot Password email, & click on the Reset Password link (Note: Do not Copy and paste the link)
  

• Enter new password and confirm your new password (please note that your password is at least 8 characters long, containing at least 1 special symbol (ex. @), 1 number, 1 uppercase, and 1 lowercase letter) and click on Reset Password
  
  
  
• Congratulations! Your password has been changed successfully.

Next, you can Login to your GokuMarket account securely.

MOBILE 

If you don’t remember your password to login, please follow these steps.

• Open the GokuMarket App and click on Login
  
  

• On the Login Page, tap on Forgot Password
  

• Enter the registered Email ID and check the I'm not a Robot
• Click on Reset password
  
  
  
• Login to your email, open the Forgot Password email, & click on the Reset Password link
  
  
  
• Enter your new password, confirm your new password (please note that your password is at least 8 characters long, containing at least 1 special symbol (ex. @), 1 number, 1 uppercase, and 1 lowercase letter), and click on Reset Password