Before proceeding with the withdrawal please note:
1. As a security precaution, it is mandatory to enable the Google Authenticator otherwise the withdrawal cannot be processed.
2. Both the Email OTP and Google Authenticator Code will be required for a withdrawal
3. Withdrawals will be suspended for 24 hours in the event of any user account changes for password or Password Reset or new Email.
WEBSITE
- Go to www.GokuMarket.com
- Login using registered email and password
- Hover the pointer to Wallet and Click on Main
- Locate the Cryptocurrency to transfer and Click on Withdraw
- Fill in the details
- Check Phone Number under Select Network
- Enter the phone number where the transfer is to be made (Note: transfers can only be made to a mobile number that is registered & verified in GokuMarket. To learn more, please refer to our article How to Add or Register a Mobile Number With Your GokuMarket Account?)
- Enter the Amount
- Click on the Withdraw Button
- A withdrawal OTP will be sent to the email address (note: OTP will be sent to the registered email and not the phone number)
- Enter the OTP from the email and then enter the OTP from the Google Authenticator Code and click on Withdraw
- Well done! You have successfully made a withdrawal using a phone number
Mobile
- Open the GokuMarket App
- Select Wallet at the bottom right of the screen
- Select the Cryptocurrency to transfer
- Fill in the details
- Select Phone Number under Select Network
- Enter the phone number where the transfer is to be made (Note: transfers can only be made to a mobile number that is registered and verified in GokuMarket. To learn more, please refer to our article How to Add or Register a Mobile Number With Your GokuMarket Account?)
- Enter the Amount
- Tap the Withdraw Button
- A withdrawal OTP will be sent to the email address (note: OTP will be sent to the registered email and not the phone number)
- Enter the OTP from the email and then enter the code from Google Authenticator App and click on Withdraw
- Well done! You have successfully made a withdrawal using a phone number
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